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Physiotherapist - a silent profession. If during the procedure and in a call, then it looks more like a monologue by. This is influenced by your strong and gentle hands. Do not fret, he incessantly talks. It is a compliment to you: your guest opened and says the, what's on his mind. You massazhiruesh, doing the work of the silent and attentive listener.
But, going outside the cabinet, silent no more gold. And it is important to show his eloquence.
The club comes to a lot of people, and among them there are, have ever tried in my life massage. They did not know about it, and its expressive speech you okuneshsya them these feelings.
Qualitative your PR services - half the successful procedure. The work will be more fully, If you saturate the client not only tactile, but verbally and graphically. Tell, How is your process, What oil do you use. What is a good massage to turn your guest. Speak clearly, reservedly, not forgetting to smile. Notable tersely, Let them know, that every word is allocated value. Speak to the customer. Ask him, he was waiting for a massage and what he would like to focus. Guest may ask to focus on the back or on the feet. Fulfill his desire, even if it departs from the classical framework of general massage. He will thank you for it, and can not only good quip.
It could happen, that during the massage the client wants, wizard to keep the conversation going. After talking with him, without neglecting their main task. Massage is paramount influence, conversation - indirect. But if you manage to keep the conversation interesting, Prices you will not be! At these moments, Be aware, that your voice - it is also a powerful tool. Do not speak quickly. Again, are concise phrases. And of course without the negative. What do you think sounds more pleasant for you, for the customer: "You have such a back curve! You still walk and walk!, "Or" Yes, in the back there is a problem, but if you're like massage, You will be much easier ". Yeah, right, still need to be a diplomat. And who said, it would be easy!
In your office you have the authority. Going back, client accepts this fact as a given. So do not ruin the image, maintain it and enjoy it.
Zhalyuk Catherine
A member of the Association of Massage Therapists CPRM
Thankyou, Elena, for a good question, its relevance prompted me to write an article on this topic. Sure, your ears should be protected and should politely refuse those, who want them “take a seat”, notwithstanding rule “customer is always right”. And at the same time do not need to keep a vow of silence. Extremes should not be, and thus needs “Control of Hearing and Speech”, writes Andrew Syrchenko. So where is the happy medium? Let's read the article.
http://www.cprm.ru/article/massazhnyie-hitrosti-razgovor-za-massazhem.php
Catherine, hello! I wanted to ask you a question, read an article today by Andrew Syrchenko art of massage, in one of its parts is hearing., He wrote on the control and monitoring of hearing speech, http://www.massage.ru/articles/put_mastera3.htm, Как вы считаете, it all really, not communicate with the client and do not listen to him. After all,, all the same, When you communicate with the massage therapist, you is more to it and trust him more than myself. Would not, that the customer will take you to, If you constantly keep silent. Or personal dialogue in massage and must be in a minimum and the client does not affect, If you do well massage, he will come to you again?
hello! I am a master massage 1993 city. -I love his work,I prefer to work with patients on an individual basis…except class.method massage,I use myofascial release–individual elements…,Foundations of Applied Kinesiology,conversation before the session,during,after—this for me is usually the norm…!!!True, there are exceptions to the rule…!!!Use massage cream “Bliss”—no oil…!In the near future, but the perturbation,only individually,according to muscle testing,after heating…!!! While not own any Thai,no visceral massage,but…if possible, try to master the technique of visceral…!!!
Michael, and about what you are talking with your client?
It's great! Interestingly… I would like more detail…